Price range: $75.00 through $640.00
Shipping & Processing:
We work hard to ensure your order is processed and delivered as quickly as possible while maintaining our quality standards.
Processing Time:
All orders are processed within 3–5 business days before shipment or pickup. This allows us to prepare, inspect, and package your hair to meet our quality standards.
Shipping Time:
Once processed, standard shipping within the U.S. typically takes 2–4 business days, depending on your location. You will receive a tracking number once your order has shipped.
Pickup Option:
Local customers may choose in-store pickup at checkout. You will be notified via email or text when your order is ready for pickup.
Delays:
While we strive to meet the above timeframes, unforeseen circumstances such as carrier delays, holidays, or severe weather may cause extended delivery times.
Refund Policy:
At Divine Roots LLC, we pride ourselves on delivering premium-quality hair extensions and exceptional service. Due to the nature of our products, we have specific guidelines for returns and refunds to ensure quality, hygiene, and fairness to all customers.
1. All Sales Are Final
For health and safety reasons, we do not offer refunds or exchanges once hair extensions have been opened, worn, installed, altered, colored, or otherwise used. This is to maintain the highest hygiene standards and protect all customers.
2. Defective or Incorrect Items
If you believe you received a defective or incorrect item:
If the claim is approved:
3. Custom Orders
Custom lengths, colors, textures, or specially requested items are non-refundable and non-exchangeable.\
4. Shipping Costs
Shipping fees are non-refundable. Customers are responsible for return shipping costs unless the error was on our part.
5. Order Cancellations
Orders may only be canceled within 24 hours of purchase if the item has not yet shipped. After this window, the order will be processed and is considered final.
By purchasing from Divine Roots LLC, you agree to the terms of this refund and return policy.
“And the very hairs on your head are all numbered. So don’t be afraid; you are more valuable to God than a whole flock of sparrows.”
Matthew 10:30-31
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